Thank you for shopping with KE Design. The terms below make up our Shipping Policy.

Where we ship from

Every KE Design product is made to order in our Brunswick workshop in Melbourne, with the help of our supported workers, and then sent by Australia Post.

Order processing and lead time

Because our products are printed and sewn to order, please allow a lead time of 5 to 8 business days before your order is dispatched. During busy periods this may take a little longer. If there is a significant delay with your order, we will contact you by email or phone.

Shipping rates and delivery estimates

Shipping is calculated and shown at checkout.

Destination	Order value	Shipping cost
Australia	Orders $100 and over	Free
Australia	Orders under $100	$9.95 flat rate

Australian orders are sent via Australia Post Parcel Post. Delivery times vary by location once your parcel leaves our workshop.

International orders

For orders outside Australia, please email us at info@kedesign.com.au before ordering and we will provide a shipping quote based on your location, delivery method and order size.

Shipment confirmation and tracking

You will receive a shipping confirmation email once your order has been dispatched, including a tracking number. Tracking is usually active within 24 hours.

Damaged in transit

If your order arrives damaged, please contact us at info@kedesign.com.au within 7 days with photos of the item and packaging so we can make it right. Please keep all packaging until your claim is resolved.

Changes to this policy

KE Design may update this Shipping Policy at any time. The version published on this page applies to your order.

Questions

For anything to do with shipping, email us at info@kedesign.com.au and we will be glad to help.