Contact
CONTACT US
Got a question about an order, or want towels printed with your own design? Send us a message below and we'll get back to you within one business day.
Frequently Asked Questions
Everything you need to know before you place your order.
Orders
What is the shipping cost?
Australia-wide, shipping is free on orders $100 and over, and a flat $9.95 on orders under $100. Orders are shipped by Australia Post’s Parcel Post.
International orders are charged depending upon your location, delivery method (standard or express shipping) and order size.
How long will it take for my order to be sent?
Please allow 5 business days for your order to be made, plus delivery time. All of our products are made to order in our Brunswick workshop with the assistance of supported workers and then sent via the delivery option chosen.
What payment options are available?
We accept Visa, Mastercard, American Express and Union Pay, plus PayPal, Shop Pay, Apple Pay and Google Pay.
How can I buy wholesale?
Send us a message using the form above and we'll get back to you with wholesale details.
Do your prices include GST?
All prices advertised on our site include the Australian Government’s 10% Goods and Services Tax.
Returns & Exchanges
Returns
Returns will be issued for faulty goods only, or unless prior permission has been granted. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To arrange a return, contact us to request a return authorization form and authorization number. Goods will not be credited or replaced unless an authorization number has been issued.
Exchanges
We only replace items if they are defective or damaged, or unless prior permission has been granted. If you need to arrange an exchange, contact us.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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