Contact

CONTACT US

Please feel free to contact the our team to ask any questions or to discuss your printing and merchandising options. We’d love to hear from you!If you have a general question or something that is not urgent, please fill in the form below and one of our team members will get back to you as soon as possible.Our team are available to answer your questions Monday – Friday 7:00am to 3:00pm Australian Eastern Standard Time.

Frequently Asked Questions

Everything you need to know before you place your order.

Orders

Shipping, lead times and payment options.
What is the shipping cost?

Australia-wide, it is flat rate postage charge of $9.95. Orders are shipped by Australia Post’s Parcel Post.

International orders are charged depending upon your location, delivery method (standard or express shipping) and order size.

How long will it take for my order to be sent?

Please allow a lead time of 5 to 8 business days. All of our products are made to order in Brunswick with the assistance of supported workers and then sent via the delivery option chosen.

What payment options are available?

We use Google Pay and Link to process payments.

How can I buy wholesale?

All prices listed include GST unless stated otherwise.

GST 

All prices advertised on our site include the Australian Government’s 10% Goods and Services Tax.

Returns & Exchanges

Our return policy and exchange process.
Returns

Returns will be issued for faulty goods only, or unless prior permission has been granted. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To arrange a return contact, to request a return authorization form and authorization number. Goods will not be credited or replaced unless an authorization number has been issued.I

Exchanges

We only replace items if they are defective or damaged, or unless prior permission has been granted. If you need to arrange an exchange, contact us.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.